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Success Stories: Getting Tough Deals to the Closing Table

June 20, 2012

Ask any real estate professional – there are few deals today that are “easy.” You encounter all sorts of obstacles that challenge your resourcefulness – and your patience!  In this environment, true success stories shine.

Here’s a story from a realtor who worked with a member of our team to save a deal that was in trouble:

A buyer of mine is self employed and was turned down a few days prior to closing even though the lender kept telling me and the buyer it was going to be OK. To say the least she was in tears. A Shelter Mortgage loan officer stepped up and got the loan closed in 10 days. Thank you, Shelter Mortgage. Your team is absolutely awesome!” — Mark Brown, Realtor

One reason we are able to get more deals to the closing table for our partners and homeowners is because we focus like a laser on service. Many lenders will tell you that, but here’s how we actually do it:

Quick response – Our loan officers are available day and night and even on weekends to respond to calls and emails as quickly as possible. But more than that… they communicate regularly and honestly with clients about what is going on with a loan so there are no unpleasant surprises right before closing.

  • Dedicated appraisal desk: Appraisals can slow down a mortgage. Or worse yet, lead to a denial of your loan application. We use local appraisers who are knowledgeable about your area, which leads to more accurate valuations. To keep things moving, our in-house appraisal staff has one job – to communicate and interact with the appraisers and address issues early in the process.
  • In-house underwriters and processors:  Our staff is under one roof, so when they need to touch base, it’s as easy as walking a few steps. It saves time, and ensures that when your customer needs answers, we get them, quickly.
  • Hundreds of mortgage choices including conventional, FHA, VA, jumbo and portfolio loans, giving your clients more options and opportunities.

We’re proud of the reputation we’ve earned as an innovative, dependable lender that comes through for our customers – especially when another company has dropped the ball.

If we can handle the tough closings with ease, why not entrust us with all of your closings? Contact me for today so we can help you close more deals!

From Loan Officer Eddie Kirby

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